All sales of clearomizers, cartomizers, atomizers, vape juice, and batteries are final, due to the nature of their intended use. We do not offer refunds or exchanges on any of our products regardless of whether they have been used or not, unless it is one of our warranty covered items.
Please test all products for defects upon receiving your order; especially when ordering in bulk. Please notify us immediately if an item is DOA/defective. The following Products (unless specifically stated otherwise), carry an implied, industry-standard 14-Day warranty against defects due to manufacturing or failure. Ego batteries, ego battery chargers, (both the USB part and the wall adapter), as well as the itaste VV, and MPVs. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer. The 14-Day warranty begins on the day the product is delivered and not on the day it was put to use.
Items not covered under our 14-day warranty:
Cartridges, cartomizers, atomizers, e-Liquid, and clearance items.
Scratches and discoloration are considered normal wear and tear and is not covered by warranty.
Dead on Arrival (DOA)
Cartomizers,HVatomizers and Clearance items (excluding eLiquids) are only covered by our DOA warranty. DOA items must be reported to us within 48 hours of receiving them.
Order Cancellation Policy
Please submit any cancellation via email to Adrianatvaporhouse.com . Once the order has been shipped, we will not be able to cancel your order. Please note, we attempt to ship all items within 24 hours.
We can not guarantee that our parts and products are compatible with those of other manufacturers or suppliers. So many places manufacture similar items that should be compatible, but with so many, it is likely that not all are going to work with all other products.
E-Liquid / Vape Juice:
We can not accept any returns of our eliquid. We do our best to describe the flavor on our site, to hep you make an informed choice. Due to health and safety concerns, it is not possible for us to accept back any bottles that have been sent out, period. Also note, that at this time, our bottles do not come with a child resistant cap. However, int he near future, we will have them on all bottles of our vape juice. With or without this, it is still up to you to keep this poisonous liquid up high and out of the reach of children and pets.
WE ARE NOT RESPONSIBLE FOR INJURIES CAUSED BY IMPROPER USE OF PRODUCT OR ANY DAMAGE
VaporHouseStores.com nor Vapor House will not be held responsible or liable for any injury, damage, or defect, permanent or temporary that may be caused by the improper use of a Li-ion (Lithium-ion), LiPo (Lithium-ion Polymer) and any rechargeable battery/batteries as well as chargers. Please have a greater understanding of the batteries/chargers you are using and how to care for them properly.